FREQUENTLY ASKED QUESTIONS
Below are frequently asked questions about shipping, pre-orders, returns and other questions!
Dispatch
Pre-orders
Returns
Other questions
When can I expect my order?
Orders placed Monday through Friday before 11:45 PM are generally delivered within the Netherlands and Belgium on the next business day. This does not apply to pre-orders.
Orders placed on Saturday before 4:00 PM are generally delivered on Monday.
For Germany, the average delivery time is 2 business days.
For all other countries worldwide, the average delivery time is 3 to 7 business days, depending on the destination country.
During checkout, you will see the estimated delivery date for your order based on your shipping address.
Please note that the delivery times stated above are estimates. During busy periods, public holidays, or in the event of carrier delays, your order may take slightly longer to arrive.
How much is shipping?
For orders to the Netherlands and Belgium, we charge a flat shipping fee of €5.95 for orders under €100. Shipping is free on orders of €100 or more.
For all other countries worldwide, shipping costs are automatically calculated based on the destination country. The exact shipping cost will be displayed at checkout before you complete your order.
Will I receive a track & trace code?
Everyone receives a shipping confirmation with a track & trace code at the moment a shipment is processed. With this code, you can track your order immediately.
My order has not been delivered yet?
Due to high order volumes or carrier delays, delivery may occasionally take a little longer than expected. If your estimated delivery date has passed by 2 business days and you still haven’t received your order, please contact us at info@ronanstudio.eu. We’ll be happy to assist you.
I haven't received a tracking code?
If you have not received the order confirmation with track & trace code, we recommend that you first check your spam folder. If the email is not there, we advise you to send us a message via info@ronanstudio.eu
When will my pre-order be shipped?
You can find the estimated shipping dates for pre-orders on this page (CLICK HERE).
What is a pre-order?
A pre-order is an order you place before a product is in stock with us. This way you secure a copy and receive the product first. As soon as the product arrives, we will send it to you immediately. Once the pre-order has been shipped, you will receive an order confirmation with a track & trace code from us.
Why should I choose a pre-order?
A pre-order guarantees you a copy. Because we work with limited stock for every drop, many sizes are often quickly sold out. Thanks to a pre-order, you are not only guaranteed a copy, but you also receive your order before the drop or restock.
Until when can I return an order?
You have the right to return your order within 14 days of receipt. This period allows you to try on the items and check whether they fully meet your expectations.
What are your return conditions?
Items may be tried on, but returns are only possible if the products are unworn. The clothing must be returned undamaged and with original labels and packaging. Unfortunately, we cannot accept returns for items that show signs of wear beyond reasonable trying on. The item must also be properly packaged in original or sturdy packaging.
How can I register a return?
You can easily register your return via our returns page. Click HERE.
What are the return shipping costs?
RONANSTUDIO.EU is not responsible for return shipping costs. You are responsible for return shipping costs. In addition, the customer is responsible for the correct shipment of the return, until it has been received by RONANSTUDIO.
When will I receive my refund after returning an item?
The amount for returned products (excluding shipping costs) will be refunded to the original payment method within 5 working days. Depending on your bank, it may take a few extra working days for the amount to appear in your account.
Can I exchange an item for a smaller size or a different product?
Items cannot be exchanged. Would you like a different size or color? Please return your order and place a new one.
I haven't received an order confirmation?
If you have not received an order confirmation, we recommend that you first check your spam folder. If the order confirmation is not there, please contact us at info@ronanstudio.eu
I entered the wrong information for my order?
If you have entered incorrect information for your order, we recommend contacting us as soon as possible by emailing us at info@ronanstudio.eu
Can I still cancel my order?
Once your order has been placed, it is unfortunately no longer possible to cancel it.
